Now offering free standard shipping shipping to the USA on any order over $100, but weight is less than 10lbs. If its over 10lbs, you will be charged shipping by weight. Anything under $100, starts at only $6 depending the weight.
When it comes to Mondays and or Holidays, it might take up to the next business day due to the increase in sales during that time.
During the Holidays, like Black Friday and Christmas, all orders will have shipping delayed due to the large amount of orders. Please call customer service at 347-709-5389 if you have any questions on your package.
Extrapower also offers USPS Priority Mail and UPS 3 Day Select. Costs for these services will be displayed when you checkout.
(All shipments that are placed AFTER 1pm will not be shipped out until the FOLLOWING business day. Weekends do not count as business days. Next 3 day select only ship out on business days. Weekends do not count as business days.)
You are responsible for all duties and taxes on your package. You can pre-pay or post-pay for most countries we ship to. It is your choice.
Errors sometimes happen when you enter your address information. Please make sure to double check your shipping address. If we ship your package to an incorrectly entered address, we can sometimes re-route it, but you may incur additional charges from that carrier. Also, if we have to re-ship your package (after we receive the first one back), you will be charged for shipping.
If you know you entered the wrong address, you must call us to resolve, as emails, social media messages and live chat may not be answered in time.
While 99% of our packages shipped have no issues, sometimes packages are lost during transit. If your package is lost and your tracking is not being updated, please notify us. We will have to wait for the entire shipping time frame before filing a case and re-shipping your package, as required by the carrier.
Extrapower uses a 3rd party fraud prevention company to monitor all transactions coming in. This is done instantly and you won’t even notice. This is to help protect not only us, but our customers. If your order is flagged for fraud, you will be required to give more verification information before the product is shipped.
We have 100’s of products in our warehouse, but also get 20’s of orders each day. If a product shows “In Stock”, it will normally ship out same (if ordered before 1pm CT) or next day. If a product lists “Out of Stock”, we will most likely not be getting that product again. If it says “Shipping Delayed”, that product is on order and will be shipped out as soon as it returns to inventory. Orders ship out once the order in it’s entirety is all in stock and ready to ship.